For each scenario below, check one box to identify which approach you think is the best.
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Question 1 of 3
1. Question
1. A caller is asking for advice to reduce stress and avoid burnout. He wants you to recommend possible medication for him. What do you do?
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Question 2 of 3
2. Question
2. The conversation with a caller is progressing. You have reviewed the information that is needed to help resolve their situation.
The caller begins to ask you about a specific legal situation. You’ve recently dealt with the same situation but with a lawyer’s help. Should you share your personal experiences with this caller?
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Question 3 of 3
3. Question
3. A caller shares with you that they have a strong opinion about a controversial topic. They ask for your opinion on it. What do you do?
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